Important information for Jet2.com passengers

Important information for Jet2.com passengers

Manchester Airport has just issued a press release regarding their handling of Jet2 flights after Wednesday 11 April.

Announcement

As we approach Summer 2018 we have seen a number of airlines adding in extra capacity for peak season.  To accommodate the growth from those airlines it’s been necessary to make some changes.

From Wednesday 11th April some Jet2.com flights will now arrive and depart from Terminal 2.  Passengers on flights to and from Lanzarote, Malaga, Palma and Tenerife; your flights will now operate from Terminal 2.  All other Jet2.com flights will operate as planned from Terminal 1 – check-in area B.

For any questions regarding your flight; please contact Jet2.com. For any questions regarding your journey through the airport, you can contact us on 0808 1969615.

For affected passengers with car parking bookings, our Customer Contact Centre will be in touch to chat through your options.

What if I’ve booked my car parking based on flying from Terminal 1?

Jet Parks

Customers booked into our Jet Parks car parks should continue as normal to the car park and board the bus for Terminal 2.

Meet and Greet

For customers who are booked on flights that depart out of Terminal 1 but will then arrive back into Terminal 2; please park your car in Terminal 1 Meet and Greet as planned.  It will be dropped off for you at Terminal 2 Meet and Greet for your inbound flight.

For affected customers booked into Meet and Greet from the 11th of April onwards, your booking will be switched to Terminal 2 and our Customer Services team will be in touch with a new confirmation.

Short stay/Multi-Storey/Long Stay Parking

For customers who have booked short stay/multi-storey/long stay for Terminal 1, we will offer a free upgrade to an alternative product at Terminal 2.

What will happen to my lounge booking?

If your flight has been switched to Terminal 2 please contact our Customer Services team to who will look to amend your booking. They can be reached on 0808 1969615.  Please be aware there are capacity constraints in the T2 Escape Lounge.

For passengers who made their lounge booking through a third party (Holiday Extras, Lounge Pass or No1 Lounges) please call the appropriate number to amend to your booking.

For those booked into the Aspire lounge; please contact them to amend your booking on 0161 694 7220.

What will happen to my Fast Track booking?

If your flight has been switched to Terminal 2 please contact our Customer Services team to who will look to amend your booking. They can be reached on 0808 1969615.

All affected Jet2 customers will be offered Fast Track in T2 terminal, when having a valid booking for T1 Fast Track. This relates to both Security Fast Track and Passport Control Fast Track.

Where in Terminal 2 will I check-in?

Jet2.com check-in will be located at the right-hand side of Terminal 2 for flights to Lanzarote, Malaga, Palma and Tenerife.

What happens if I’ve booked PRM assistance?

For customers that have booked special assistance on one of the affected flights, please head to Terminal 2 and to the special assistance reception point.  The OCS staff will have your details and will be on hand to assist you through the terminal.

Will there be staff at the airport to help?

Yes.  Both the airport and Jet2.com will have staff on the ground to assist passengers during initial phase.

The post Important information for Jet2.com passengers appeared first on The Leader Newspaper.

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